Returns, Refunds & Exchanges

Your satisfaction is our priority. We gladly accept returns and exchanges in case the jewellery is not 100% right for you, unless it is a personalised piece. 

Returns:

• Contact us and ship your item back to us within 14 days of receipt of your order
• We recommend a tracked/recorded service
• Items must be unworn and in their original condition and packaging
• Personalised jewellery are not refundable i.e. name necklaces, engraved rings 
• Within 5 working days of our receipt, your refund will be issued to your original payment method used at purchase.
• There will be no deduction for standard shipping, however the additional payment for non-standard delivery is non refundable

Exchanges:

• Contact us and ship your item back to us within 14 days of receipt of your order
• We recommend a tracked/recorded service
• Items must be unworn and in their original condition and packaging
• Let us know which jewellery in replacement you would like.
• We will work out any difference in price.
• There will be no charge for exchange, but we will have to charge for shipping
• We cannot accept returns on personalised jewellery.
• Personalised jewellery are not exchangeable.

Exceptions for Christmas Gifts:

• Any gift ordered from us between November 1st to December 24th has an extended eligibility for return up to January 31st

For any other questions we missed to cover please contact us at info@abiza.co.uk or use our contact form.